Active file and output disappear

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samijo
Posts: 36
Joined: Thu Sep 18, 2008 12:15 pm
Location: CO. USA

Active file and output disappear

Postby samijo » Sun Nov 09, 2008 4:08 pm

Some times without any reason everything on the EViews window just disappear, and the only way to restore thing is to restart EViews! Does anybody know how to deal with that?
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EViews Gareth
Fe ddaethom, fe welon, fe amcangyfrifon
Posts: 13600
Joined: Tue Sep 16, 2008 5:38 pm

Re: Active file and output disappear

Postby EViews Gareth » Sun Nov 09, 2008 9:32 pm

I can't recall hearing of something similar. Could you provide more details on exactly what happens? Also can you confirm the build date of your copy of EViews (available under Help->About EViews)?
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samijo
Posts: 36
Joined: Thu Sep 18, 2008 12:15 pm
Location: CO. USA

Re: Active file and output disappear

Postby samijo » Mon Nov 10, 2008 12:52 pm

The built date is OCT 21, 2008, but it used to happen before that update.
Every once in a while, when moving the cursor inside the EViews window the active file and all output files just disappear, the EViews main window stays there but I never been able to get to where I was and usually I just restart EViews and start over!
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EViews Gareth
Fe ddaethom, fe welon, fe amcangyfrifon
Posts: 13600
Joined: Tue Sep 16, 2008 5:38 pm

Re: Active file and output disappear

Postby EViews Gareth » Tue Nov 11, 2008 4:48 pm

Can I ask you to email in to support@eviews.com with details of your computer, operating system etc...?
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