Page 1 of 1

Eviews 11 crashes when opening workfile

Posted: Wed Sep 04, 2019 9:01 am
by jebron
Hi all,

I have been using Eviews 11 for a few months and not had any issues. However, on a recent project I have been trying to open a large workfile at the start of my program which causes Eviews to crash.

This problem doesn't seem to happen when using older versions of Eviews so i wonder what may be causing this.

Is it likely to be a memory issue or a setting?


Cheers

Re: Eviews 11 crashes when opening workfile

Posted: Wed Sep 04, 2019 9:40 am
by EViews Gareth
Could you confirm the build date of your copy of 11? (Help->About EViews).

Re: Eviews 11 crashes when opening workfile

Posted: Thu Sep 05, 2019 1:26 am
by jebron
Jul 22 2019

Thanks

Re: Eviews 11 crashes when opening workfile

Posted: Thu Sep 05, 2019 2:53 am
by EViews Gareth
Try updating to the latest version.

Re: Eviews 11 crashes when opening workfile

Posted: Mon Sep 09, 2019 6:03 am
by jebron
I have updated to the Sep 3 version but sadly it still crashes.

Re: Eviews 11 crashes when opening workfile

Posted: Mon Sep 09, 2019 7:48 am
by EViews Steve
If possible, please provide us a copy of the workfile in question. If we can reproduce the issue here, then most likely we can fix the problem.

Can you send us the workfile? If so, please email it to us at support@eviews.com along with your serial number and a reference to this post.

Thanks,

Steve