Windows 11: Can't connect to IHS Global Insight Database

[mmiller2]

I am testing EViews 13 Enterprise (Jul 5 2023 patch) on a Windows 11 machine and it seems that I can't connect to the IHS Global Insight Database. It works fine on Windows 10, but on Windows 11 EViews immediately closes after I enter my credentials without any error message. Has anyone else been able to connect using Windows 11?

[EViews Steve]

That sounds like EViews 13 is crashing on your Windows 11 machine. Can you try running the REGCOM command in EViews and clicking the. "Yes(All)" button. Once that completes, restart EViews 13 and try to connect again.

If it crashes again, please try restarting EViews 13 with local admin rights (right-click the shortcut and select "Run as administrator") and see if that works.

[mmiller2]

Thanks for the advice. Unfortunately, neither regcom nor run as admin fixed the problem.

[EViews Steve]

I just tried logging using EViews 13 (same build) on Windows 11 and it succeeded without a crash.

My suspicion is that some of the files required by IHS Global Insight EDX has been removed on your system (perhaps by an anti-virus or anti-malware utility). To check for that, here's a list of files used by IHS Global Insight:

First, inside the EViews 13\EDX_45 folder, you should see the "Browser" folder and 3 files (highlighted):

file01.jpg (109.76 KiB) Viewed 3458 times

then in the "Browser" folder, you should see these 32 files:

file02.jpg (192.27 KiB) Viewed 3458 times

Please verify that you have all of these files on your computer. If any are missing, try copying them from your Windows 10 computer and then try logging in again.

Steve

[mmiller2]

Thanks Steve! It's working now.

I was missing 1 file in the "EDX_45" folder and 28 files in the "Browser" folder. I also did a regcom and rebooted after copying those files from the Windows 10 machine to the Windows 11 machine.