After reinstalling OS on server, clients can not access licenses

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smills
Posts: 2
Joined: Mon Mar 15, 2021 2:56 pm

After reinstalling OS on server, clients can not access licenses

Postby smills » Mon Mar 15, 2021 3:06 pm

Hi,

We are an EViews 10 license holder. We recently had to reinstall the OS on our license server for EViewss. The hardware profile is identical (no hardware has changed at all). It's a physical server, the hostname, mac address, IP address etc are all the same.

After installing EViews License Manager and reactivating the licenses on the server, clients are not able to connect to the server, the message is:
"You have exceeded the concurrent use limit for your EViews license. Please try again later."

There are currently 0 licenses being consumed.

Have tried from two different networks, both of which are able to communicate with the license server on the designated port.

License server:
licserver.png
license server
licserver.png (481.02 KiB) Viewed 566 times


Client:

MicrosoftTeams-image (2).png
client
MicrosoftTeams-image (2).png (767.01 KiB) Viewed 566 times

EViews Gareth
Fe ddaethom, fe welon, fe amcangyfrifon
Posts: 12824
Joined: Tue Sep 16, 2008 5:38 pm

Re: After reinstalling OS on server, clients can not access licenses

Postby EViews Gareth » Mon Mar 15, 2021 3:41 pm

This issue probably requires dedicated support. Please email support@eviews.com.
Follow us on Twitter @IHSEViews

smills
Posts: 2
Joined: Mon Mar 15, 2021 2:56 pm

Re: After reinstalling OS on server, clients can not access licenses

Postby smills » Mon Mar 15, 2021 3:49 pm

Thanks Gareth, will do.


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