EViews 7 memory death

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startz
Non-normality and collinearity are NOT problems!
Posts: 3360
Joined: Wed Sep 17, 2008 2:25 pm

EViews 7 memory death

Postby startz » Wed Jan 06, 2010 6:18 pm

I just opened EViews 7, opened help, clicked on the index tab, got a message "There is not enough memory for this task." and EViews died.

Before opening EViews, Task manager shows commit charge 1468/3923. After opening EViews, 1485/3923. After clicking on Help/EViews Help Topics 1649/3923.

EViews Glenn
EViews Developer
Posts: 2597
Joined: Wed Oct 15, 2008 9:17 am

Re: EViews 7 memory death

Postby EViews Glenn » Thu Jan 07, 2010 10:18 am

Very odd. Can you try a reboot and see if it is replicable? And were you opening the main page on the help or one of subtopics?

startz
Non-normality and collinearity are NOT problems!
Posts: 3360
Joined: Wed Sep 17, 2008 2:25 pm

Re: EViews 7 memory death

Postby startz » Thu Jan 07, 2010 10:30 am

QMS Glenn wrote:Very odd. Can you try a reboot and see if it is replicable? And were you opening the main page on the help or one of subtopics?


You don't think I would report a bug like this until I had already rebooted once and repeated it, do you?*

I chose "EViews Help Topics..." and then clicked on the Index tab.
--
* Note that this is a rhetorical question :lol:
The crash is 100% repeatable on this machine, never happens on my machine at home. I wonder if it has something to do with the index being built for the first time???

EViews Glenn
EViews Developer
Posts: 2597
Joined: Wed Oct 15, 2008 9:17 am

Re: EViews 7 memory death

Postby EViews Glenn » Thu Jan 07, 2010 12:19 pm

Since it's a rhetorical question, I won't tell you what I thought :)

I honestly have no idea about the help system issue. It's a standard, vanilla help system in Microsoft compiled HTML format. The program that runs it is obviously Microsoft's, and is a part of the standard IE suite that one gets. We just launch the standard program and point it to the file. Why it's bringing down EViews, I just don't know.

Can you open the CHM file directly? Navigate to your EViews installation directory and just click on it...

startz
Non-normality and collinearity are NOT problems!
Posts: 3360
Joined: Wed Sep 17, 2008 2:25 pm

Re: EViews 7 memory death

Postby startz » Thu Jan 07, 2010 12:41 pm

Opening the .chm file directly works fine. After I do that, opening it from EViews still causes a crash. Note that EViews crashes too, not just the help system.

EViews Glenn
EViews Developer
Posts: 2597
Joined: Wed Oct 15, 2008 9:17 am

Re: EViews 7 memory death

Postby EViews Glenn » Thu Jan 07, 2010 3:29 pm

Interesting. The reason it crashes us is that it runs in the same thread. What's tough is that we can't replicate it on this end. Is there anything else special about this computer? What version of IE?

startz
Non-normality and collinearity are NOT problems!
Posts: 3360
Joined: Wed Sep 17, 2008 2:25 pm

Re: EViews 7 memory death

Postby startz » Thu Jan 07, 2010 4:03 pm

Nothing special, running XP, latest IE 8. Everything uptodate.

IE
Version 8.0.6001.18702
Build 86001
Application Path C:\Program Files\Internet Explorer
Language English (United States)
Active Printer HP LaserJet 2100 PCL6,winspool,LPT1:

Cipher Strength 128-bit
Content Advisor Disabled
IEAK Install No

Conputer
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name ECON-SAV310E
System Manufacturer Dell Inc.
System Model OptiPlex GX620
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2992 Mhz
BIOS Version/Date Dell Inc. A05, 10/13/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name SOCIOLOGY\startz
Time Zone Pacific Standard Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 683.27 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.83 GB
Page File C:\pagefile.sys

EViews Glenn
EViews Developer
Posts: 2597
Joined: Wed Oct 15, 2008 9:17 am

Re: EViews 7 memory death

Postby EViews Glenn » Tue Jan 12, 2010 10:09 am

Is the help system local or is it on a network server?
And could you post your security settings?

From everything that I see, your system is more or less identical to mine, though your available physical memory seems a bit low given your actual physical memory...

startz
Non-normality and collinearity are NOT problems!
Posts: 3360
Joined: Wed Sep 17, 2008 2:25 pm

Re: EViews 7 memory death

Postby startz » Tue Jan 12, 2010 11:02 am

help system is local.

I don't know how to find my security settings.

EViews Steve
EViews Developer
Posts: 523
Joined: Tue Sep 16, 2008 3:00 pm
Location: Irvine, CA

Re: EViews 7 memory death

Postby EViews Steve » Fri Jan 15, 2010 9:34 am

Ok, we figured out what was causing the problem.

Our help system for EViews 7 went back to using CHM files which are Compiled HTML files displayed by Windows itself using an embedded Internet Explorer browser control. Normally, this help window runs in the same process as EViews itself so it has to share memory. Because EViews reserves a large amount of memory address space upon startup, the help system (probably due to IE) is running out of memory on some systems.

One easy workaround for this is to increase the amount of memory EViews leaves behind for Windows. Go to EViews->Options->General Options->Advanced system options and increase "Memory reserved for Windows, DLL files, device drivers, and the EViews heap" dropdown to at least 600 MB, maybe even 800 MB. This seems to resolve the issue for those who are experiencing crashes.

We've also developed a full solution for this (help will now run in a separate process) and it will be released shortly (perhaps on Monday, 1/18/2010). If you can wait for that, that'll be the best solution.

Steve

EViews Steve
EViews Developer
Posts: 523
Joined: Tue Sep 16, 2008 3:00 pm
Location: Irvine, CA

Re: EViews 7 memory death

Postby EViews Steve » Wed Jan 20, 2010 5:06 pm

FYI -- A new patch for EViews 7 has been released today that includes this help system fix.


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