Crashing on previewing series

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adrian_d
Posts: 44
Joined: Wed Jan 29, 2014 6:08 am

Crashing on previewing series

Postby adrian_d » Tue May 31, 2016 3:28 am

Hi,
I began using "preview" of the series as I found it very convienient option, but within an hour Eviews crashed three times while clicking from one series preview to another (just info: Eviews stopped working). Would be fine if you took a look at it and fixed it, thanks

adrian

EViews Jason
EViews Developer
Posts: 767
Joined: Tue Sep 16, 2008 3:50 pm

Re: Crashing on previewing series

Postby EViews Jason » Tue May 31, 2016 9:55 am

Hello Adrian,

The first thing I would check is that you are up to date. Select help->EViews update to verify that you are up to date.

Secondly, if possible please send your workfile to support@eviews.com. Does

Does EViews crash on a particular series or randomly selected series?

Jason

adrian_d
Posts: 44
Joined: Wed Jan 29, 2014 6:08 am

Re: Crashing on previewing series

Postby adrian_d » Wed Jun 01, 2016 12:44 am

EViews Jason wrote:Hello Adrian,

The first thing I would check is that you are up to date. Select help->EViews update to verify that you are up to date.

Secondly, if possible please send your workfile to support@eviews.com. Does

Does EViews crash on a particular series or randomly selected series?

Jason


I checked it after updating (Eviews 9.5). I am afraid I cannot send the workfile, but it does not crash on any particular series, it seems to crash randomly, after previewing a bigger set of variables, say when I go through 30-40 series one by one clicking button at the preview window, then at a random click it crashes.

EViews Jason
EViews Developer
Posts: 767
Joined: Tue Sep 16, 2008 3:50 pm

Re: Crashing on previewing series

Postby EViews Jason » Wed Jun 01, 2016 8:16 am

Since you cannot send us your workfile, can you send us some statistics about your workfile? In your workfile window, select View->Statistics.

If you prefer, you can email that information to support@eviews.com.

EViews Jason
EViews Developer
Posts: 767
Joined: Tue Sep 16, 2008 3:50 pm

Re: Crashing on previewing series

Postby EViews Jason » Wed Jun 22, 2016 2:19 pm

It took some time, but we found and fixed the problem. The next patch will have it fixed.

The problem pertains to number of objects previewed. Closing and reopening the preview window more frequently will prevent the crash.


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