License manager crashes everyday
Posted: Tue Oct 15, 2013 7:25 am
The EViews license manager application and service crashes every morning on our license server. The server is running Windows Server 2003 R2. Below are the application and System logs. Seems like the application crashes and the service stops as a result. I have configured the service to restart after the crash. And, it does is successfully every time.
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Application log:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 10/15/2013
Time: 2:08:08 AM
User: N/A
Computer: xxxxxxxx
Description:
Faulting application eviewslm.exe, version 7.0.0.1, faulting module eviewslm.exe, version 7.0.0.1, fault address 0x000222be.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 76 69 ure evi
0018: 65 77 73 6c 6d 2e 65 78 ewslm.ex
0020: 65 20 37 2e 30 2e 30 2e e 7.0.0.
0028: 31 20 69 6e 20 65 76 69 1 in evi
0030: 65 77 73 6c 6d 2e 65 78 ewslm.ex
0038: 65 20 37 2e 30 2e 30 2e e 7.0.0.
0040: 31 20 61 74 20 6f 66 66 1 at off
0048: 73 65 74 20 30 30 30 32 set 0002
0050: 32 32 62 65 22be
===================================
System log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 10/15/2013
Time: 2:08:09 AM
User: N/A
Computer: xxxxxxxx
Description:
The EViews License Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Thanks in advance everyone.
-navneet sharma
=========================
Application log:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 10/15/2013
Time: 2:08:08 AM
User: N/A
Computer: xxxxxxxx
Description:
Faulting application eviewslm.exe, version 7.0.0.1, faulting module eviewslm.exe, version 7.0.0.1, fault address 0x000222be.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 76 69 ure evi
0018: 65 77 73 6c 6d 2e 65 78 ewslm.ex
0020: 65 20 37 2e 30 2e 30 2e e 7.0.0.
0028: 31 20 69 6e 20 65 76 69 1 in evi
0030: 65 77 73 6c 6d 2e 65 78 ewslm.ex
0038: 65 20 37 2e 30 2e 30 2e e 7.0.0.
0040: 31 20 61 74 20 6f 66 66 1 at off
0048: 73 65 74 20 30 30 30 32 set 0002
0050: 32 32 62 65 22be
===================================
System log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 10/15/2013
Time: 2:08:09 AM
User: N/A
Computer: xxxxxxxx
Description:
The EViews License Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
================================
Thanks in advance everyone.
-navneet sharma