unable to obtain license from server 'x.x.x.x': client machine has not been properly prepared for lab licensing

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samarg
Posts: 1
Joined: Mon Oct 10, 2016 6:08 am

unable to obtain license from server 'x.x.x.x': client machine has not been properly prepared for lab licensing

Postby samarg » Mon Oct 10, 2016 6:10 am

Good morning,

In all machines of our campus shows this message when opening Eviews

unable to obtain license from server 'x.x.x.x': client machine has not been properly prepared for lab licensing

as I can solve ?, we leave until May 2017

Reinstalled and working properly.

Thanks you

EViews Steve
EViews Developer
Posts: 442
Joined: Tue Sep 16, 2008 3:00 pm
Location: Irvine, CA

Re: unable to obtain license from server 'x.x.x.x': client machine has not been properly prepared for lab licensing

Postby EViews Steve » Mon Oct 10, 2016 11:09 am

Were your lab machines recently updated to new physical boxes? Swapping out the host machine can lead to licensing issues for a lab license.

When an EViews lab license is given out to a client machine, it becomes "tied" to that machine and cannot be used elsewhere after EViews has run for the first time. If your lab machine is based on a cloned image of a source machine, you need to make sure your cloned image was made after EViews has been unlocked first. Once you have a cloned image of an unlocked installation of EViews, you can use this to clone all of your lab machines properly.

Please refer to the "Cloning" section (starting on page 20) of our "EViews License Manager.pdf" located on your license server for specific instructions on how to deal with this issue.

As a last resort, you can fully re-install EViews using our installer and specifying your lab license server number during installation in order to fix this issue. Simply uninstall, then re-install.

Steve


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