New IP address for our Registration site

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EViews Steve
EViews Developer
Posts: 431
Joined: Tue Sep 16, 2008 3:00 pm
Location: Irvine, CA

New IP address for our Registration site

Postby EViews Steve » Tue Nov 17, 2015 10:19 am

We recently had to move our registration site to a new web server. As a result, the http://register1.eviews.com and http://register2.eviews.com URLs now point to IP address: 170.207.226.96.

If your EViews license server has been running since before October 21, 2015 (the day we moved web servers), you may need to reboot your license server in order to get the updated DNS entries for these URLs.

Also, if your firewall/proxy had any specific rules for our old registration site (old IP address was: 170.207.148.25), you may need to update the rules with the new IP address.

To verify your license server can reach our new site, run the EViews Management console and right-click the server name in the left tree view and click on Properties. Next, click on Internet tab. On this dialog there is a "Test Internet Access" button. Click it to see if the service can reach the new registration site on its own.

We've tested the new site from various locations around the world. If you continue to have issues with the new site, please try the manual registration option first (directly on the license server) to see if your web browser can successfully update your license.

To do this:
  • Run the EViews Management Console, and double-click the Licenses icon.
  • Right-click the first license and select Update License.
  • Click the "Go to http://www.eviews.com/registerServer" button to launch the browser.
  • If the web form is not already filled in, copy the serial number, name, machine id, and email address to the web form. Click the Submit button.
  • Upon successful registration, you should see a 6-part registration key. Copy the entire key to the clipboard.
  • Return to the Update License dialog and select "Manual" option. Six small text boxes should now be enabled. Paste the key into the first small textbox and all 6 parts should be distributed to the rest of the text boxes for you.
  • Click the "Update now" button to complete the update.
  • Verify that the "Refresh By" date is now 30 or 90 days in the future.

Send email to steve@eviews.com for more help troubleshooting this issue with your license server. Please also provide the first 8 digits of your EViews serial number in your email.

Steve

CharlieEVIEWS
Posts: 202
Joined: Tue Jul 17, 2012 9:47 am

Re: New IP address for our Registration site

Postby CharlieEVIEWS » Tue Nov 17, 2015 10:51 am

Any chance this revolves the longstanding issue with Linux distros failing to authenticate with the license server? Or is this still confined to an inability to collect machine IDs correctly?

EViews Gareth
Fe ddaethom, fe welon, fe amcangyfrifon
Posts: 11260
Joined: Tue Sep 16, 2008 5:38 pm

Re: New IP address for our Registration site

Postby EViews Gareth » Tue Nov 17, 2015 11:00 am

Completely unrelated - it is still an issue of being unable to collect machine IDs (although it depends on what virtualisation technology you are using).
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EViews Steve
EViews Developer
Posts: 431
Joined: Tue Sep 16, 2008 3:00 pm
Location: Irvine, CA

Re: New IP address for our Registration site

Postby EViews Steve » Tue Nov 17, 2015 11:05 am

No I don't believe it has anything to do with that. You still cannot run EViews on Linux via Wine (if that's what you're referring to). You should have no issues running it on a Windows VM running on Linux, however.

ajlodhi
Posts: 2
Joined: Tue Nov 17, 2015 1:40 am

Re: New IP address for our Registration site

Postby ajlodhi » Tue Nov 17, 2015 10:54 pm

The manual option works for me

CharlieEVIEWS
Posts: 202
Joined: Tue Jul 17, 2012 9:47 am

Re: New IP address for our Registration site

Postby CharlieEVIEWS » Wed Nov 18, 2015 8:24 am

For some reason I thought the machine ID problem was also affecting VMs. I'll do some benchmark profiling and post some results on the overheads/efficiency over the next few days maybe.


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