installation issue

For questions regarding installation and registration of EViews.

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wilshire
Posts: 38
Joined: Fri Jan 07, 2011 12:49 pm

installation issue

Postby wilshire » Thu Mar 05, 2020 10:28 am

I have a problem with installation:

I ran the Eviews.exe to try and get it to uninstall. The same .exe is used for install and uninstall. I get a prompt asking if I want to uninstall, but when it tries to run I get a message that the uninstall can only be run if the software is installed.

It seems like the earlier uninstall ran, but failed for some reason. There is no product code in the registry and most of the files are gone, but there is something which makes the installer think Eviews is there.

do you have any suggestions?

EViews Steve
EViews Developer
Posts: 614
Joined: Tue Sep 16, 2008 3:00 pm
Location: Irvine, CA

Re: installation issue

Postby EViews Steve » Thu Mar 05, 2020 10:37 am

Sometimes if our installer doesn't finish installing EViews completely on your first try, then you can get stuck in a loop if you try to install it again.

The best solution is to clear your registry of our installer settings - but in order to do that I'll have to send you a specific Windows REG file for your specific installer. So let me know what the name of your EViews installer executable is and I'll send you a link to the correct REG file.

Steve

wilshire
Posts: 38
Joined: Fri Jan 07, 2011 12:49 pm

Re: installation issue

Postby wilshire » Thu Mar 05, 2020 7:25 pm

Dear Steve,

The name of EViews installer executable is EViews11Installer(64-bit).exe

thanks

wilshire
Posts: 38
Joined: Fri Jan 07, 2011 12:49 pm

Re: installation issue

Postby wilshire » Mon Mar 09, 2020 1:23 pm

Dear Steve,

could you please send a link to the correct REG file?

best

EViews Steve
EViews Developer
Posts: 614
Joined: Tue Sep 16, 2008 3:00 pm
Location: Irvine, CA

Re: installation issue

Postby EViews Steve » Mon Mar 09, 2020 2:50 pm

Ah, sorry about that. Here's the link.

Download the zip file to your desktop, extract the 64-bit REG file, then double-click it to run it. You'll have to allow the REG file to make changes to your Windows registry. Once the changes have been entered, you should be able to re-run the EViews 11 64-bit installer again.

If you continue to run into issues, please email support@eviews.com along with your serial number and reference this forum post.

Steve

wilshire
Posts: 38
Joined: Fri Jan 07, 2011 12:49 pm

Re: installation issue

Postby wilshire » Tue Mar 10, 2020 12:21 pm

Thanks Steve!

elisecoen
Posts: 1
Joined: Sun Sep 13, 2020 12:54 pm

Re: installation issue

Postby elisecoen » Mon Sep 14, 2020 10:21 pm

Hello,..

The registry needs a bit of a clean up. Even after removal or expiration of apps, keys are still left over. Try and find a cleanup utility like CCleaner. After installing the program, open it up from the desktop and click on the Issues tab in the left hand pane. On the right click the "Scan for Issues" button. After it has scanned the registry you can click on the "Fix selected issues..." button. Make a backup of the registry if the program prompts you. After that click on the "Fix all selected issues" button. Close all open windows, restart windows and try installing your app.


Elisecoen.


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