Problem installing Eviews 9

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robmorea
Posts: 13
Joined: Wed Apr 16, 2014 3:06 am

Problem installing Eviews 9

Postby robmorea » Mon May 02, 2016 7:25 am

I'd need your support for an installation of Eviews 9 on a machine running Win 7 Enterprise 64 bit.
I run the installer as administrator.
The installation stops after the extraction of the package with this error:
"One or more installer files are missing! Unable to proceed with install."
This occurs both with the 32 and 64 bit installers.

Thanks in advance for your help.

EViews Jason
EViews Developer
Posts: 659
Joined: Tue Sep 16, 2008 3:50 pm

Re: Problem installing Eviews 9

Postby EViews Jason » Mon May 02, 2016 8:50 am

Try pressing the right mouse button while over the installer exe and then selecting 'run as administrator'.

Let us know if this works

robmorea
Posts: 13
Joined: Wed Apr 16, 2014 3:06 am

Re: Problem installing Eviews 9

Postby robmorea » Tue May 03, 2016 2:42 am

It doesn't work.
I get the same error if I run the installer as administrator.
I guess the problem could be related to some specific issue of the Win 7 environment.

EViews Jason
EViews Developer
Posts: 659
Joined: Tue Sep 16, 2008 3:50 pm

Re: Problem installing Eviews 9

Postby EViews Jason » Tue May 03, 2016 8:44 am

Was EViews previously installed on this machine?

Have you downloaded the latest version of the installers?

robmorea
Posts: 13
Joined: Wed Apr 16, 2014 3:06 am

Re: Problem installing Eviews 9

Postby robmorea » Wed May 04, 2016 7:44 am

The machine is a new one, so Eviews wasn't previously installed on it.
Yes, I downloaded the latest version of the installers.
I'm quite sure that the installers are ok, cause I've used them without problems for other installations of Eviews on new machines.

Do you think that the error during the installation could be due to some missing component of Windows 7?

EViews Jason
EViews Developer
Posts: 659
Joined: Tue Sep 16, 2008 3:50 pm

Re: Problem installing Eviews 9

Postby EViews Jason » Wed May 04, 2016 8:31 am

That is possible. Have you performed a Windows Update on your machine?

From a DOS prompt try

Code: Select all

EViews9Installer.exe -f2c:\temp\install.log

NOTE: this assumes the c:\temp directory exists.

Next send the file, c:\temp\install.log to support@eviews.com and reference this thread.

robmorea
Posts: 13
Joined: Wed Apr 16, 2014 3:06 am

Re: Problem installing Eviews 9

Postby robmorea » Thu May 05, 2016 3:05 am

We've solved the problem formatting the system partition and reinstalling Windows 7 on the machine.
Now the Eviews installer works perfectly.

Thank you for your help.


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