Issue with Registration

For questions regarding installation and registration of EViews.

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Ynwe
Posts: 22
Joined: Tue Dec 08, 2015 4:39 am

Issue with Registration

Postby Ynwe » Tue Dec 08, 2015 4:41 am

Hello! I am getting this message when trying to register Eviews


Machine registration verified:
This machine was already registered at IHS.
Currently 1 machine is registered to SN# L9010775.



I have 2 machines, one is a laptop, that is dying where I needed Eviews quickly for a one time visual demonstration, and the other is my pc where I would be using Eviews much more often. I tried to register the PC too, but I get the error message posted above, even with a second requested registration key. Can I not have Eviews for different machines? Or is there an older registration on this pc when I used Eviews a LONG time ago?

EViews Gareth
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Re: Issue with Registration

Postby EViews Gareth » Tue Dec 08, 2015 7:13 am

That isn't an error message.
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Ynwe
Posts: 22
Joined: Tue Dec 08, 2015 4:39 am

Re: Issue with Registration

Postby Ynwe » Tue Dec 08, 2015 7:59 am

so how can I register my eviews?

EViews Gareth
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Re: Issue with Registration

Postby EViews Gareth » Tue Dec 08, 2015 8:39 am

It seems like it is already registered.
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Ynwe
Posts: 22
Joined: Tue Dec 08, 2015 4:39 am

Re: Issue with Registration

Postby Ynwe » Tue Dec 08, 2015 8:42 am

well when I want to save it says its not and that I cannot save, because its too big for lite. if I press upgrade I get that error message

EViews Gareth
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Re: Issue with Registration

Postby EViews Gareth » Tue Dec 08, 2015 8:44 am

ok, could you start from the beginning, outline which versions of EViews you have had installed, and what you're trying to do etc...?
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Ynwe
Posts: 22
Joined: Tue Dec 08, 2015 4:39 am

Re: Issue with Registration

Postby Ynwe » Tue Dec 08, 2015 9:36 am

got eviews student lite on my pc. had an eviews long time ago (think 7...) that was a trial or something, dont really remember. now I donwloaded the student lite 9 version and it won't allow me to save. it requests I upgrade to student, I can't do that though since it requires a registration. The registration, with the code given, will yield the message I posted in my first comment

EViews Jason
EViews Developer
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Joined: Tue Sep 16, 2008 3:50 pm

Re: Issue with Registration

Postby EViews Jason » Tue Dec 08, 2015 9:49 am

Not sure what is going on with the the messages you are receiving. They don't make sense based on what you are doing.

In any case, EViews lite serial numbers can only be installed on 1 machine. If you wish to transfer the license to your PC you will have to contact register@eviews.com along with your serial number and indicate you wish to transfer your license. Note: this will disable your laptop copy.

Or you could obtain a second Lite serial number and use that on your PC.

Ynwe
Posts: 22
Joined: Tue Dec 08, 2015 4:39 am

Re: Issue with Registration

Postby Ynwe » Tue Dec 08, 2015 10:12 am

EViews Jason wrote:Not sure what is going on with the the messages you are receiving. They don't make sense based on what you are doing.

In any case, EViews lite serial numbers can only be installed on 1 machine. If you wish to transfer the license to your PC you will have to contact register@eviews.com along with your serial number and indicate you wish to transfer your license. Note: this will disable your laptop copy.

Or you could obtain a second Lite serial number and use that on your PC.


well, this is what I did, I used all the same info except a second email for my PC, but it hasn't changed anything.

EViews Jason
EViews Developer
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Joined: Tue Sep 16, 2008 3:50 pm

Re: Issue with Registration

Postby EViews Jason » Tue Dec 08, 2015 11:02 am

Ok, it's becoming clearer as to what is happening.

After you get
Machine registration verified:
This machine was already registered at IHS.
Currently 1 machine is registered to SN# L9010775.


You press ok. Correct?

Then you said:
Ynwe wrote:well when I want to save it says its not and that I cannot save, because its too big for lite. if I press upgrade I get that error message


This is just after pressing ok?

Can you post a screenshot of this error?

Ynwe
Posts: 22
Joined: Tue Dec 08, 2015 4:39 am

Re: Issue with Registration

Postby Ynwe » Wed Dec 09, 2015 2:47 am

Image

Ynwe
Posts: 22
Joined: Tue Dec 08, 2015 4:39 am

Re: Issue with Registration

Postby Ynwe » Wed Dec 09, 2015 3:18 am

and once again Eviews crashes and I lose everything. I love it

EViews Gareth
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Posts: 11411
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Re: Issue with Registration

Postby EViews Gareth » Wed Dec 09, 2015 9:34 am

email support@eviews.com with a full description of the issue, plus your EViews serial number(s)
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